Shipping Policy:
Thank you for choosing afxcart for your clothing needs! We strive to provide you with the best shopping experience possible. Please review our shipping policy outlined below:
1. Processing Time:
– Orders are typically processed and shipped within 1-3 business days, excluding weekends and holidays.
– During peak seasons or promotional periods, processing times may be slightly extended, but we will do our best to notify you of any delays.
2. Shipping Methods and Costs:
– We offer standard and express shipping options for domestic and international orders.
– For orders less than 3000 value, we charge as low as Rs. 250 for shipping all over Pakistan.
– Free shipping on all domestic orders of value Rs. 3000.
3. Delivery Timeframes:
-Delivery time is between 1 to 5 working days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or our mega sales events.
4. Order Tracking:
– Once your order has been shipped, you will receive a shipping confirmation message containing tracking ID.
– You can track the status of your shipment using the provided tracking number through carrier website.
5. International Shipping:
– For international orders, please note that customs duties, taxes, and other fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
– Customs policies vary by country, so please check with your local customs office for more information before placing an order.
Return Policy:
At afxcart, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free 30 days return policy.
1. Eligibility:
– To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all tags attached.
-We will gladly accept any unworn, unwashed merchandise with original tags within 30 Days of purchase for a refund or an exchange.
2. Refund Process:
– Refunds are typically processed within 4 business days of receiving the returned item(s), but it may take additional time for the refund to reflect in your account depending on your financial institution.
5. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us with photos of the damaged or defective product for further assistance.
6. Contact Us:
– If you have any questions or concerns regarding our return policy or need assistance with a return, please contact our customer service team at contact@afxcart.com or send us a text message on our 24 hour whatsapp helpline: 0092 315 7295756! We’re here to help make your shopping experience with us as enjoyable as possible!